A Commitment to Well-Being

I did want to take a moment to express to you the gratitude that I have had in working with Taylor Owen through this very difficult process. From our very first meeting with her, she immediately answered all of our questions and has continuously addressed all concerns. If she doesn’t know the answer, she will find it. She has continued to reach out during these past weeks to follow up on our father’s progress and to ask if we need anything.  Her kindness and professionalism shines through every time I have contact with her. Taylor has gone above and beyond to facilitate everything from the initial admission process to making sure our father’s stay is progressing well.

After a short hospital stay, John needed Skilled Care at Westwing Place in DeWitt, Iowa before he'd be ready to go home. John didn't think his stay would last more than 7 days, Taylor Owen made him a friendly wager that it would. John lost the best by half a day, and gladly paid up with a Dairy Queen gift card. Despite Taylor's best efforts, John refused to take it back. Everyone at Westwing treated John with the best care and kindness, we are all glad and thankful this was his place to rehab. Thank you so much to all of the staff but especially to Taylor for making John feel so welcome and cared for.

Shirley was a resident at Westwing for 2 yrs and it was very important to her and her daughter for her to return there with hospice.  In addition, Shirley's roommate and best friend wanted to be by her side during this time as well. Shirley was on continuous bipap. When I talked to Taylor, Community Liaison with WellSpire, about her new bipap needs and how usually SNF's are not able to manage continuous bipap, she immediately said "Why not? There shouldn't be any reason why we can't manage that." She went into action and discussed with her leadership team and called me back and said they absolutely could accept Shirley back. Taylor and I worked closely during this process. Her attitude and willingness to help was so appreciated.  Shirley discharged from East back to Westwing. Her daughter and best friend were so happy to have her back home.

Taylor Owen and the staff at Westwing Place made the selection of a care facility a simple choice of "care". From the first phone call to the details of the entire transition process it was obvious that their people cared. Taylor personally provided us a virtual tour of the facility which helped give us a visual picture and feeling of the facility. The move went smoothly with Westwing Place arranging transportation, initial doctor visit, and personal touches to the move-in day. This adjustment in my mother's life has been challenging for her and our family. We feel blessed that the caring staff at Westwing Place is there to assist us during this time.